FloStorComprehensive Lifecycle Support
FloStor provides end-to-end service support for your material handling systems throughout their entire lifecycle. From initial training and routine maintenance to emergency response and system enhancements, our team ensures your equipment operates at peak performance while maximizing your return on investment.
Our Service Programs
24/7 Emergency Support
Round-the-clock emergency response to address critical system issues with minimal downtime
Maintenance Services
Preventive maintenance programs to maximize uptime and extend equipment lifespan
Training Programs
Comprehensive training to maximize your team's operational efficiency and system knowledge
Enhancements & Upgrades
Strategic upgrades to improve performance, add capabilities, and address evolving requirements
Parts & Components
Quality replacement parts and comprehensive supply chain solutions for all equipment brands
Service Options
Tailored service plans to meet your unique operational needs and facility requirements
Our Service Promise
FloStor Customer Service is your single point of contact for all of your installed system needs. We're here to help you optimize your system's performance, for the life of the system. Parts, service, system enhancements, training, and warranty issues can all be handled through our Customer Service.
Our expert staff and dedication to service make all of your experiences with Customer Service positive. We're set up to support all systems installed by FloStor as well as systems manufactured and installed by other material handling companies.
24/7 Availability
Support available around the clock for critical system needs
Expert Technicians
Specialized staff trained in all aspects of material handling systems
Comprehensive Support
Single point of contact for all material handling service needs
Proactive Solutions
Data-driven maintenance that identifies issues before they cause downtime
What Our Clients Say
FloStor's maintenance program has dramatically improved system uptime and reliability. Their technicians are knowledgeable, responsive, and truly understand the critical nature of our operations.
David Rodriguez
Facilities Manager, Global Pharmaceuticals
When our sortation system's main control board failed—a component discontinued five years ago—we thought we were facing a complete system replacement. FloStor's obsolescence team not only found a compatible alternative but had it installed and running within 48 hours.
Rachel Patel
Operations Director, E-commerce Fulfillment
The training program FloStor provided ensured our team could confidently operate our new system from day one. Their hands-on approach and system-specific curriculum made all the difference in our operational success.
Thomas Wilson
Operations Manager, Midwest Distribution
Database-driven Results
Our customer service database helps us provide highly responsive, even proactive, attention to your system. We keep all the information that we need about your system in a state-of-the-art customer service database. This database contains everything our technicians need to know to provide you with the highest level of service.
Using the database, we can access and evaluate your system's complete service history and makeup. Our ability to track trends in service may uncover problem areas that may have gone unnoticed. This holds true whether you have a FloStor automated system or any other manufacturer's system. The result is savings in both time and money.
- Complete service history at our fingertips
- Proactive trend analysis to prevent failures
- System-specific documentation and schematics
- Inventory management for critical components
- Detailed reporting and performance tracking
Need Service Support?
Contact our service team to discuss your maintenance needs, request emergency support, or schedule a system evaluation. We're ready to help keep your operations running smoothly.