FloStorMaintenance Service: Whatever it Takes
Service you can depend on, expertise you can trust, systems that keep running
FloStor Customer Service is your single point of contact for all of your installed system needs. We're here to help you optimize your system's performance, for the life of the system. Parts, service, system enhancements, training, and warranty issues can all be handled through our Customer Service.
Our expert staff and dedication to service make all of your experiences with Customer Service positive. We're set up to support all systems installed by FloStor as well as systems manufactured and installed by other material handling companies.
Service Options
There are a number of service options available to you through FloStor, but no matter which you choose, you can rest assured that our dedicated service personnel are always ready to handle your needs on short notice.
Maintenance Agreements
Maximize system up-time with a FloStor Maintenance Agreement to ensure peak system performance. FloStor offers flexible service contracts that provide routine scheduled maintenance for your system.
A scheduled service plan can be set-up to keep your system running smoother, with increased up-time. Programs range from the basic requirements of monthly and yearly service to having an on-site FloStor maintenance technician to manage all of the essential maintenance.
- Customized service plans based on your operational needs
- Scheduled maintenance to maintain optimal performance
- Reduced downtime and replacement parts costs
- Priority response from our service team
- Comprehensive performance reporting
Service 24/7
We understand the implications of an automated system that's performing at less than 100 percent. We also understand that you can't predict when a system failure may occur -- our customers operate at all times of the day and all days of the week.
Because the need for service and support extends beyond 9 to 5, we're staffed 24 hours a day, 7 days a week. We make it easy for you to get the information you need to keep your system running smoothly.
Enhancements & Modernization
Considering the replacement of an older system? Technological advancements over the last few years may have left you feeling that your older system is no longer adequate for today's needs. Modernization of older equipment may be the most cost-effective route to take.
A modernized system can perform at the level of a new system without the new system cost. Updated controls, software, and components may be all that your system needs for increased operating efficiency.
AGV Systems
Automatic guided vehicle systems can be upgraded with modern navigation and control technologies.
Storage Systems
Automated storage systems can gain efficiency with new retrieval mechanisms and software.
Conveyor Systems
Conveyor systems can be enhanced with improved drives, controls, and tracking capabilities.
Software Control
Software control systems can be modernized with the latest interfaces and capabilities.
Quality Replacement Parts
A material handling system is only as good as the parts that go into it. Proper performance, trouble free operation, and system longevity are all enhanced when a system is maintained with the proper parts.
OEM Quality
When you replace worn or damaged parts with quality OEM parts, you can be sure that they'll meet or exceed the requirements of your automated material handling system.
Proactive Inventory
Rather than waiting for a system failure, enlist our expertise in determining an inventory level of spare parts to keep on hand at your facility to avoid costly system shutdowns.
Technical Support
Knowledgeable parts specialists can recommend new technology options that can increase the effectiveness of your system and provide any technical support you need.
People are the Key
Our people are the key to the excellent service we offer. Our expert Customer Service staff has the best training and experience in the industry. Along with a strong general knowledge of automated materials handling systems, each staff member specializes in a particular area of expertise.
This means that our service personnel will understand the intricacies of a particular problem, yet can also provide a solution that fits into the "big picture" scope of your operation.
Database-driven Results
Our customer service database helps us provide highly responsive, even proactive, attention to your system. We keep all the information that we need about your system in a state-of-the-art customer service database. This database contains everything our technicians need to know to provide you with the highest level of service.
Using the database, we can access and evaluate your system's complete service history and makeup. Our ability to track trends in service may uncover problem areas that may have gone unnoticed. This holds true whether you have a FloStor automated system or any other manufacturer's system. The result is savings in both time and money.
Ready to Optimize Your System's Performance?
Contact our service team today to discuss your maintenance needs and support options.